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SUPPORT > Pre Sales Questions:

What is Virtual Hosting?
Why do I need a Web provider?
How long does it take to setup a new account?
Will ProHosting Design my Web site for me?
Can I use my account for commercial purposes?
Can I resell space within my own account?
Does ProHosting accept international orders?
Can I use multiple domain names with my ProHosting account?
Can I upgrade my plan at a later date?
Does ProHosting offer dial-up Internet Access?
How do I transfer files to my web site?
Will I be able to update my web pages whenever I need to?
How do I receive technical support from ProHosting?



What is Virtual Hosting?

Virtual Hosting allows us to host more than one domain on the same physical server. So rather then having you purchase your own dedicated server, you should take advantage of Virtual Hosting. This saves you time and money. When someone visits your web site, they'll see http://www.yourdomain.com in the address bar giving them the appearance that you are on a dedicated server.


Why do I need a Web provider?

A Web page can be stored on virtually any computer connected to the Internet... But ProHosting knows how to do it right!

We provide a stable, feature rich environment which allows you to create a feature rich web site without having to worry about all the technical stuff. This allows you to spend your time building your Web site........


How long does it take to setup a new account?

The quickest way to get an account setup with ProHosting is to pay via credit card. If our order form is filled out using a credit card before 5:00 PM MST, your account will be setup that same day. When paying via check, your account will be setup once payment is received.

Once your account is activated, you will be sent an email containing your username, and instructions on how to access your account. You will also be assigned a temporary address to use while your domain name is being registered or transferred.

Your domain name may take longer to setup or transfer to ProHosting. For more information on domain registration, please visit our domain registration faq from our support section (http://www.prohosting.c/web-hosting-support/index.htm).


Will ProHosting design my Web site for me?

While ProHosting doesn't directly offer Web design, we provide service to many excellent Web design professionals.

At any time, we can provide you with a list of references. This gives you the opportunity to find a Web designer that fits your needs.


Can I use my account for commercial purposes?

Yes, you can use your account for commercial or any other purposes as long as its not in violation of ProHosting's Acceptable Use Policy. The World Wide Web has become one of the most efficient and cost-effective means of making information and products available to users of the Internet community.


Can I resell space within my own account?

Under plans A and B, you can re-sell space for other web sites, however, you will be responsible for its content and data transfer. You will not be able to acquire multiple passwords for FTP access.

You cannot resell space under plan C.


Does ProHosting accept international orders?

Yes. While ProHosting can handle the hosting and domain registration for .com, .net, and .org domain names, we can also host domains with different extensions. If your domain name isn't .com, .net, or .org, you will most likely be required to handle the domain registration.


Can I use multiple domain names with my ProHosting account?

Sure, for more options on Domain Aliases and Sub-Domains, please visit https://www.prohosting.com/features.htm.


Can I upgrade my plan at a later date?

Of course. Just Log into your NetAdmin account control panel and go to the Account Upgrades section.


How do I transfer files to my Web site?

You have several options to choose from when publishing your web site to ProHosting's servers.

FTP or File Transfer Protocol is widely used to transfer files manually, but if you're just getting started, you may want to invest in a program like Macromedia® Dreamweaver®. With Dreamweaver® and comparable programs, you can design your Web pages and publish your site to our server with one easy to use program.

You can download FTP clients from http://www.tucows.com or many other sites on the net.
More information in Macromedia® Dreamweaver® can be found at http://www.macromedia.com.

If you have any questions regarding what is and is not compatible with ProHosting, give us a call or drop us an email at support@prohosting.com.


Will I be able to update my web pages whenever I need to?

Yes, you can connect using an FTP program(for instance, CuteFTP or WS-FTP), the Filemanager, Dreamweaver®, FrontPage®, GoLive®, or any one of the hundreds of other Web tools to update your web site at any time day or night.


How do I receive technical support from ProHosting?

ProHosting offers several methods for your to receive help with your internet related questions. Our support section, which can be found at http://www.prohosting.c/web-hosting-support/index.htm is one method. You can also visit our company contact page for information on getting in touch with us via email or phone. This page can be found at https://www.prohosting.com/contact.htm. ProHosting also provides a email based support mailing list. Many of our Web hosting clients are subscribed to this list, and are able to answer design questions or just give you good input on certain aspects of your site. Once you sign up, we encourage you to subscribe by sending an email to support-subscribe@list.prohosting.com

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