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SUPPORT > E-Mail:

How do I setup the email accounts that come with my ProHosting account?
How do I configure my email client to work with my ProHosting email accounts?
How do I get the e-mail that people send to my email addresses?
What is an Email Client?
Where can I get an Email Client?
How do I use the E-mail Client "Eudora"?
What if I get a "Sorry, that domain isn't in my list of allowed rcpthosts" error?
What if I get an "Invalid Password" error while trying to retrieve my email?
What is email aliasing?
How do I setup email aliases?
What is email forwarding?
How can I setup email forwarding?
How can I setup email for a domain alias or sub-domain on my account?

How do I setup the email accounts that come with my ProHosting account?

You can setup an e-mail account for your domain by going to our net administration page. The URL for net admin is https://netadmin.prohosting.com/. Once you have logged in to net admin you need to choose the "Email" option and then the "add email account" account option. You will then be given instructions on how to proceed. You will need to decide what you want the e-mail account to be. It will be in this format something@your_domain.com you will also need to decide on a password for each email account. You already have a default e-mail account setup. It is admin@your_domain.com. There are two default email aliases setup also. These are webmaster@your_domain.com and abuse@your_domain.com both of these accounts forward any email that is sent to them directly on to admin@your_domain.com


How do I configure my email client to work with my ProHosting email accounts?

Please use the following recommended settings when configuring your email client to work with ProHosting mail servers:

Mail Username: your_email@your_domain_name.com
Your Mail Username should be set to your full email address.

IMAP Settings
Mail Server: mailX.prohosting.com (where the X is replaced with the proper server number, please see below **)
Port (SSL only): 993

POP3 Settings
Incoming Mail Server: mailX.prohosting.com (where the X is replaced with the proper server number, please see below **)
Port (no SSL): 110
Port (with SSL): 995

SMTP Settings
Outgoing Mail Server: mailX.prohosting.com (where the X is replaced with the proper server number, please see below **)
Port (no SSL): 587
Port (with SSL): 465
SMTP Authentication must be enabled

Most local providers block email sent through port 25 to third party servers, so we recommend using port 587 or 465.

** Please do not use "mailX.prohosting.com", it will not work. The correct mail server can be found by visiting the Netadmin control panel. If you do not have access, you should be able to consult your administrator/account owner for this information, or contact ProHosting.

For specific information about how to set up various e-mail clients, please visit the e-mail tutorials section of our website.


How do I get the e-mail that people send to my email addresses?

When someone sends an e-mail to your_email@your_domain_name.com it is stored on your server. To retrieve these messages you will need to configure an email client to download the e-mail. For instructions on what an email client is and how you can configure an email client to retrieve your email please scroll down to the next sections. You can also view the email without an email client. Under the email section in our net administration tool there is an option "check mail." Using this option you can check mail for any of your POP3 email accounts as long as you have the password. You can forward that email to another e-mail account. You can delete it. You can reply to the sender of an email you have there or you can send an email to anyone else.


What is an Email Client?

An Email client is a program that allows you to send and receive email.Some examples are: Outlook Express, Netscape Mail, Opera, and Eudora. You need an email client to download the email from your POP3 email accounts that come with your ProHosting account.


Where can I get an Email Client?

To download a free email client, go to http://www.tucows.com or to http://www.eudora.com (for a free copy of Eudora Lite). If you wish, and depending on your Internet Browser, you may be able to use a built in client that is standard with most Internet Browsers (such as Netscape Communicator or Outlook Express). You can find Opera e-mail client at opera.com


How do I use the E-mail Client "Eudora"?

Please visit the Eudora Tutorial


What if I get a "Sorry, that domain isn't in my list of allowed rcpthosts" error?

We have installed an anti-spam lock on our mail servers. (spam is unsolicited email). This is to protect your domain from being used by others to send Spam Emails. To unlock the mail server, You must enable Authentication for the outgoing mail server. Do not use Secure Password Authentication(SPA) or SSL for mail server settings in your mail client.


What if I get an "Invalid Password" error while trying to retrieve my email?

First check to make sure that your "caps lock" is not turned on. Passwords are case sensitive and even one typo will give you an invalid password error. If that is not the problem, then you can log into net admin at https://netadmin.prohosting.com and go into the "Email" option. There will be an option to change your e-mail account password. You can set the password to whatever you would like.


What is email aliasing?

Email aliasing is almost exactly the same as email forwarding. (Please see below section). The difference is that you are not forwarding one email account to another. You are just setting up an alias. An alias is not a normal email account. you cannot check mail for an email alias. It's sole purpose is to forward all email it receives to a real email account. For example: You setup an email account bill@your_domain.com and you want all sales questions and all billing inquiries to go to it. You can set up billing@your_domain.com and sales@your_comain.com as email aliases to bill@your_domain.com. The email addresses billing@your_domain.com and sales@your_domain.com are not real email accounts they just forward email to the real email account bill@your_domain.com.


How do I setup email aliases?

You can setup email aliasing by going into your net administration control panel at https://netadmin.prohosting.com. Once you have logged in just choose the "List/Modify/Delete Email" option then you will see the option click on the email account you want to add it to, at the bottom of the page it will say alias. Put a check mark in the alias box, then type the address of the email alias (e.g sales@your_domain.com) .


What is email forwarding?

Email forwarding is forwarding all email that is sent to one email account to a different email account. For example: You have an email account like john@your_domain.com and you have another email account fred@your_domain.com. If you don't want to have to check mail for both accounts separately you can set up a forward so that all email that goes to john@your_domain.com will be automatically forwarded to fred@your_domain.com so that when you check mail for fred@your_domain.com you will receive all email sent to fred@your_domain.com and all email sent to john@your_domain.com. You can also have mail forwarded from an email account on our servers to an email account you have somewhere else. For example you can forward your email to any other e-mail address, like yahoo.com, aol.com, hotmail.com, or yahoo.com. You can forward all of your email accounts to one email account or distribute them to different accounts.


How can I setup email forwarding?

You can setup email forwarding inside of your net administration control panel at https://netadmin.prohosting.com. Once you have logged in just choose the "Email" option then you will see an option to "Add Email Forwarding". It will give you a pull down menu which will allow you to choose which of your email accounts you want to have forwarded and it will have a blank where you can type in the email address that you want your email to be forwarded to.


How can I setup email for a domain alias or sub-domain on my account?

Email accounts that you create can be used with any domain on your hosting account. It's not possible to create an email account specifically for a single domain alias or sub-domain.

When you create an email account (i.e john), you can then use this account with any domain on your hosting account. For example, if the main domain on your account is mydomain.com, you can use the Gossamer webmail or configure your local email client to send and receive mail for john@mydomain.com. This works with all of the other domain aliases or sub-domains on your hosting account as well. If you have a sub-domain named subdomain.com, then you could also use the Gossamer webmail or your local email client to send and receive emails as john@subdomain.com. It's just a matter of how you configure your local email client.

Emails that are sent to john@mydomain.com or john@subdomain.com are both delivered to the "john" account, but can then be downloaded by any email client set to check mail on the "john" account. It doesn't matter which domain is configured in your client, it will download mail from the "john" account.

To keep email for various domains on your account separate, one option would be to create a unique account and choose to use that account with a specific domain. For example, you can use the "john" account with your main domain as john@mydomain.com and then create a "johnd" account that you use spcifically for your sub-domain, johnd@subdomain.com. This will allow you to keep emails for different domains separated.

If you are needing to use the "john" account for multiple domains and wish to keep the emails completely separate, you will need to move the domain alias or sub-domain to a separate hosting account.

For additional assistance or if you have any other questions how email works for domain aliases and sub-domains, please contact our Technical Support Department.

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