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SUPPORT > NetAdmin Tutorial:
These are the Category headings inside Netadmin. Click on one of them to learn the features available through each one.
Email Management
Feature Management


> Home Page: This will bring up your index.htm(l) page or the front page of your site.

> Profile: This is a handy tool to edit and create web pages in your account.

> Logout: Logs you out of Netadmin.


> Web Statistics: Allows you to view your monthly, weekly, daily, and hourly stats. If you desire to delete your stats you can contact support@prohosting.com and the technical support team will be glad to carry that out for you upon verification of site administration. Once the stats have been deleted you can start anew by clicking on the "generate stats" button. You can also view your stats by going to http://your_domain_name.com/stats To password protect stats please refer to the link to "change password.

> Raw Web Logs Admin: This is an empty feature, replaced by Fileman. However the link within netadmin provides detailed information on how to download this data.

> CGI Syntax Checker: This utility will allow you to check the syntax of a Perl CGI script. It will not fix the problem, it will just tell you where the syntax errors are. It will also give you the line number where it found the error. Due to limitations in the PERL debugger, it will sometimes say the error is on one line, when actually the error might be a line or two above or below the line number it gives you. It is in your best interest to run the program after every "fix" you perform. Below are some terms you will need to be familiar with.

  1. File does not exist. If you are sure that this file is there then it is most likely that you have the path incorrect. For example: index.html and index.HTML. If the browser is looking for index.html and you named it index.HTML the file will not be found and therefore the error "File does not exist" will be recorded.
  2. Premature end of script headers. 99% of the time it means the permissions are incorrect. For cgi scripts they should always be set at 755....never 644 or 777. If you receive this error on a cgi script it most likely means your permissions are set at 644 (the default value when uploaded).
  3. Failed to open log file/permission denied. This usually means that you uploaded a file and saved it in BINARY, but cgi scripts should be saved in ASCII. The way to fix this is to simply resave it in ASCII.

> Domain aliases: A domain alias is a domain name that points to the same website as your main domain. i.e. www.my_domain.com is your main domain name, www.other_domain.com is an alias that when you call for either site, your same home page appears in your browser.

> SubDomains: Subdomains are different from domain aliases. A subdomain will bring up a completely different website from the main domain. As a subdomian www.other_domain.com will not point to www.my_domain.com. It will instead bring up its own website. A subdomain is a subdirectory of the main domain but it will not show that it has anything to do with the main domain when brought up in a browser. Essentially a subdomain would be www.my_domain.com/other_domain.com but it would never show that in the browser. It would just be www.other_domain.com. In order to add a subdomain you need only add the name in the blank provide such as other_domain.com and then you can choose the name of the directory it will point to or it will automatically add the directory name for you if you choose not to add the directory yourself. Make sure you specify on the right hand side if you will be transferring the name or registering a new name. You are responsible to register the name if it is a new name. You also have the option to add a vanity domain, this is word.my_domain.com so essentially you can choose any word followed by a period and attach it to the front of your domain name, or infront of prohosting.com

> Search Engines: This feature allows you to submit your site to Thousands of search Engines. You must first purchase search engine submission credits from the "Account Upgrade" section of netadmin. Once you have credit you can enter this link and create a submission profile. Here you will enter key words, and url's.

Email Management

> Check Mail: You can check any of your email accounts by typing in the user name and inserting its password. The default settings in this online email client does not download mail automatically. You need to set that option up in your settings. Also, you should make sure the time zone settings are set. See the email tutorial for detailed information.

> Add Email: It is here that you can set up new email address. You only need to add the name of the account (i.e. john) and the extension (i.e. @my_domain.com) will be added automatically. You will then need to add the password you wish to use to check the mail. You can also create alias accounts and autoresponders here.

> List/Modify/Delete Email: Here you can list the email accounts to change passwords, edit forwards, and autoresponders, and also delete email accounts. To change a user name you need to delete the account all together and re add it with the add email option.

> Mailing List Manager:  EZ Mailing List Manger. It lets you send the same email to as many people on your list as you would like.  Click on create and make a name and address for the list. Specify which options you would like and then click on "Create List." Then choose the list and click on "edit" and add the necessary subscribers and moderators.  Here is what each of the options does:

Archived: "Ezmlm will archive new messages"

Block archive: "Only moderators are allowed to access the archive"

Digest: "Set up a digest list to disseminate digest of the list messages"

Prefix: "Outgoing subject will be prefixed with the list name"

Guard Archive: "Archive access requests from unrecognized SENDERs will be rejected"

Help subscription: "Subscriptions do not require confirmation by moderator"

Indexed: "Indexed for WWW archive access"

Jump off: "Unsubscribe does not require confirmation by moderator"

Kill: "Posts from addresses in dir/deny/ are rejected"

Subscriber List: "Remote administrators can request a subscriber list"

Message Moderation: "All incoming messages are moderated" (most commonly used)

Text Editing: "Allow remote administrators to edit files in dir/text/"

Others rejected: "Posts from addresses other than moderators are rejected"

Public: "List will respond to administrative requests and archive retrieval"

Service Request Address: "Process commands sent in the subject to local-request@host"

Remote Admin: "Enable remote adminstration of the list"

Subscription Moderation: "Subscriptions to the main list and digest will be moderated"

Trailer: "Add a trailer, or footer, to outgoing messages"

User Posts Only: "Posts from unrecognized SENDER addresses will be rejected" (this will counteract "message moderation"

It is unecessary to provide paths. You only need choose which options you need. To add subscribers to the list you only need to click on "subscribers" and add the address. If you have a large list of email addresses to add to the list you can create a .txt file that has all of the email addresses you need to add and then you can click on "Browse" and find the file on your computer and add it to the list. That way you will not have to add every email address individually. A moderator is the person that will manage the mailing list. If you list yourself as a moderator any mail sent to the mailing list will first go to your email address asking you if it is okay to send out. By responding to the confirmation email the original email will then be sent to the everyone on the list. It is a good idea to set yourself up as the moderator and no one else so as to prevent spam.


> Preferences: Toggles advanced email features such as autoresponders and alias features. Also turns drop downs on and off in email. Check here first when email features do not display when creating email accounts and options.

> Change Password: You can change your account password for all functions (netadmin, Front Page, fileman, MySQL, EZMLM, Web Stats) or you can specify for which function you would like to change your password. When you get a login error when attempting to login to ftp, Front Page, or MySQL you should always reset your password before contacting support. Most login problems have to do with a faulty password.

> Billing Statement: Displays your billing record. How much you paid and on what date you paid it. For any questions in this area please contact the billing dept. 801-226-5252 or billing@prohosting.com

> Edit Profile: Allows you to update your personal information to avoid any billing problems and to help us keep a current email address and phone number so we can contact you. To change the administrative contact please contact the support office to make the request.

> Account Upgrades: In this feature you can purchase more options, disk space, domain registration credits, mailing lists, subdomains, and much more.

> Change Credit Card: This is a direct link to our secure Credit Card form. Here you can change the credit card billed on the account at any time.

Feature Management

> File Manager: Short for File Manager. You can upload files, create directories, delete files, remove directories, change permissions, view your pages, edit existing pages, password protect directories, and view how much disk space you have used. To view a page you need to click on the actual image or folder next to the name of the file or directory. Here is a brief over view on how to use fileman:

  • Uploading: At the bottom of the page you can click on the "Browse" button and search for the page you would like to upload. Once you find it you then type in the name of the file and click on the "Upload" button.
  • Creating directories: At the bottom of the page find the button that says "Make new directory" and type in the name of the new directory in the space provided and then click on the button.
  • Deleting directories and files: For directories click on the tab at the right of the directory that says "rmdir." For files click on the tab at the right of the file that says "delete."
  • Changing permissions: At the right of each directory and file in light gray letters you will see something such as "rwxr-xr-x." Those are the permissions. To change permissions simply click on it. Permission values are as follows: r = 4, w = 2, x = 1. rwx = 7. rwxr-xr-x = 755. The "r" means read, the "w" means write, and the "x" means execute. Permissions for files are usually set to rw-r--r-- (644) and directories are usually set to rwxr-xr-x (755). Both files and directories in the cgi-bin should be set to rwxr-xr-x (755). As you can see the permissions are divided into three different groups: 7,5,5 and 6,4,4 for example.
  • Viewing your pages: To view your pages you can click on the image next to the file name. By clicking on the file name you will not be able to see the page.
  • Editing existing pages: To edit your pages you need to click on "edit" at the right of the file you wish to edit.
  • Password protecting directories: To password protect a directory you need to click on "pass" at the right of the directory you wish to password protect.
  • Viewing how much disk space you have used: At the top right side of your fileman you will see "Disk usage" highlighted and underlined in blue. Click on that link and it will tell you how much space you have used in kilobytes.

> Domain Management : This utility allows you to renew currently registered domain names by using the account upgrade to add domain registration credits, and storing them here for renewals. You will need to contact the billing dept to have the credit used for renewal.

> Ecommerce Management: We are currently rebuilding our Ecommerce package, look here for updates in the next month.

> Database Management: Welcome to the PHPmyAdmin login for the MySQL Database. Here you can create tables, upload .txt files for your database, and pretty much administer all peramaters of the Database. As a helpfull hint, don't forget to index your tables.

> DNS Management: This utility offers you the functionality of editing your DNS record at Prohosting. You can create new A-Records, change your MX records, and even redirect to new Name servers.

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