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SUPPORT > Billing:

What payment options does ProHosting offer?
Does ProHosting offer incentives to pay in advance?
How can I get a receipt or a previous invoice e-mailed to me?
How can I change the credit card that my account is being billed on?
What do I do if there's a problem with my billing?
I received an email invoice, but I've already given you my credit card, what's the problem?
What do I need to do to cancel my account with ProHosting?
What if my payment isn't received by the due date?


What payment options does ProHosting offer?

ProHosting offers several payment options to help suit your needs. Here's what we allow:

CREDIT CARD (Preferred method of payment)

ProHosting accepts Visa, MasterCard, and American Express.

You can pay with our secure on-line credit card form. If you choose this method, then after your account is processed, your credit card will continue to automatically be charged on the 1st of every month.

NOTE: When paying by credit card, our policy is to use the credit card given when signing up to bill for monthly, quarterly or yearly hosting charges, as well as any future account upgrades or purchases.

If you wish to change payment methods, please contact billing@prohosting.com or 801-226-5252. If you wish to update the credit/debit card on file, you can go to our secure website at https://secure.prohosting.com/ccform/

CHECK/MONEY ORDER

You can send a check drawn on a U.S. bank or money order payable in U.S. funds to:

ProHosting Corporation
P.O. Box 702
Midway, UT 84049
USA

Please be sure to write your domain name on your check.

We are not able to accept checks for payment that are drawn on banks outside of the United States.

PayPal or WIRE TRANSFER

Please contact our billing department for further information.


Does ProHosting offer incentives to pay in advance?

We do! If you pay 12 months in advance, we will give you your 13th month for free! Our thirty day 100% money back guarantee still applies when paying in advance, however, no refund will be given after the first 30 days when paying in advance.

If you pay 3 months, 6 months, or 12 months in advance, at the end of that time you will be billed monthly until you contact our Billing Department to make arrangements to pay for another 3, 6, or 12 months in advance.


How can I get a receipt or a previous invoice e-mailed to me?

You can get a receipt for a previous payment by logging in to the hosting account control panel at https://netadmin.prohosting.com
Log in using your domain name and password. Once logged in, please click on the "Billing Statement" link in the "Account" section on the left hand side.
This will bring up your record of invoices and payments received. You will see the option there to e-mail the receipt or invoice to you.


How can I change the credit card that my account is being billed on?

If you wish to change the credit card that we are billing on your account, you can go to our secure online credit card form at https://secure.prohosting.com/ccform You can also find this link in your netadmin under Account and Change Credit Card. While filling out this form please be sure to check the box that lets us know that you already have an account with us and are just changing credit card information.

OR print and fill out the authorization form and mail or fax it to us. You can also email billing@prohosting.com to request a Credit Card authorization form. We can either fax or email a form to you, whichever is most convenient. Upon completion of this form, you can fax it to (801) 226-5252, or mail it to the address shown below.

NOTE:

You should not send full credit card numbers via email because it is unsecure. That is why we request that you use our secure server, fax or mail this authorization form to us.


What do I do if there's a problem with my billing?

If there is an error with your invoice, or if you have any other questions/comments/concerns about our billing procedure, please email us at billing@prohosting.com. Or give us a call at (801) 226-5252

If there is a problem with your credit card we may request that you fax us a signed letter authorizing prohosting to charge your credit card. We do this because we sometimes receive fraudulent information and must verify that you are the cardholder. We know that this is an inconvenience and we apologize that you must be inconvenienced because of the dishonesty of others.



I received an email invoice, but I've already given you my credit card, what's the problem?

The most common reason for this is because your credit card was declined. If you receive an email invoice and you are setup on the credit card payments, please email billing@prohosting.com or submit a new credit card at https://secure.prohosting.com/ccform.


What do I need to do to cancel my account with ProHosting?

Before ProHosting will cancel a client's account, we need to verify that the request for cancellation is coming from the owner of the account. If you wish to terminate your account you will need to send an email to billing@prohosting.com and clearly state that you wish to cancel the account and why. The email must also contain the last four digits of the credit card that you use to pay for this account, or the last check number you sent as payment. If you pay by money order then you will need to send the number of the last money order that you used to pay for the account. This cancellation request email needs to be sent on the day that you want the account cancelled.

Note: If you don't receive a reply from ProHosting about your cancellation, then your account has not been cancelled and you will continue to be charged. Please make sure you receive a response from ProHosting letting you know your account has been cancelled.

Changing the names servers on your domain or pointing your DNS records to another hosting provider will not automatically close your account with ProHosting. Your account will remain active until a request for cancellation is received and processed.


What if my payment isn't received by the due date?

There is a $15 late fee and your account will be temporarily disabled. Payment must be made to reactivate your account.

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