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SUPPORT > Autoresponders:

What is an auto responder?
How do I setup an auto responder?
How do I turn off my auto responder?
How do I change the auto responder message once it has been set?

What is an auto responder?

An auto responder is an email account that sends out a pre-set message when it receives an email. An auto responder is just like a regular email account. It can receive messages and send messages and you can check mail to receive the messages that have been sent to it. The difference is that it has the ability to send out a message immediately after it receives an email from anyone. It sends the auto response to the return address of the email it received. For example: A lot of auto responders just say some thing like "Thanks for your email. I will get back to you as soon as I receive it. If this is an emergency please call xxx-xxx-xxx" or something like that. If you have an auto responder setup like this, when someone sends you an email they will immediately receive the auto response and know that their message was received and that you will get back to them. This is just one example of how an auto responder can be used. Another example is having something on your web pages like "For more information please email info@your_domain.com" and you can have the auto response set to give them whatever information you need to give them, whether it be a sales pitch, or a price list or just more information. You can even have an attachment like a picture or a small file as part of the auto response. Whenever someone sends an email to info@your_domain.com requesting that information, they will receive it almost instantaneously.


How do I setup an auto responder?

You can setup an auto responder by going to your net administration tool at https://netadmin.prohosting.com. Once you have logged in you choose the "Add Email" option and then checkmark the Autoresponder option. It will ask you for the following information:

Name: _______@your_domain.com
Password:
From:
Reply-To:
Subject:
Message:

Where it says "Name" you need to put the username for the auto responder. For example: "sales" or "info" or "comments" It is asking for the first part of the email address for the auto responder.

Where it says "Password" you need to choose a password for the auto responder. You will need to use this password to retrieve the email that is sent to the auto responder.

Where it says "From" you need to enter the address for the auto responder. When someone receives a message from the auto responder, they will see whatever you enter here as the return address.

Where it says "Reply-To" you need to enter the address you want replied messages to go to. This can be your email, or any address. If you do not want reply's leave it blank.

Where it says "Subject" you need to enter the subject of the auto response. When someone receives a message from the auto responder, they will see whatever you enter here as the subject.

Where it says "Message" you can enter the return message you want attached to the autoresponder.This is the actual message the original sender will receive in his reply.


How do I turn off the auto responder?

Once you no longer need the auto reponder, you can turn it off by unchecking the auto reponder check box and the account will revert back to a regular email address.


How do I change the auto responder message once it has been set?

Once the message has been set you cannot change the message Until you enter net admin and edit the auto responder. Just remove the current message and then add the new message and click on the save button below.

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